Tell me about membership
Membership is FREE. Member's get up to 15% off all meals, free delivery, and access to exclusive meals and other content. All you have to do is agreed to top up your member's wallet with £25 every month. The entire balance of your wallet is available for you to spend whenever you want - there are no membership fees or hidden charges. You can use your entire wallet balance each month, or let it build up over a number of months if you want to splash out on a Sunday Roast or a meal for four. There are no ties or commitments - you can cancel your membership any time you like by clicking here.
Use this answer block to discuss some commonly asked questions you've discovered from your customers interactions. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your product or collection. This section will appear across all products.
Do you cater for specific dietary requirements?
We’re a small start-up. As we grow bigger we hope to cater for a huge range of diets and dietary requirements. But during the early stages, our options for vegetarians, vegans and people with gluten and other intolerances are limited. Please bear with us!
All of our recipes carry a complete list of allergens, but we can’t guarantee that cross contamination won’t occur in our kitchens.
How do I order from My Supper Hero?
Browse our meals, and when you find something you like, add it to your basket. Meals are usually portioned for 2 people, but if you're feeding more people, you can buy a meal for 4 at a discounted price. When you check out, you can choose whether to sign up to become a member for free, or if you want to try us out first, just check out as a guest. For more details, visit our How It Works page.
Do you charge for delivery?
Delivery of all meal kits is currently free for members to anywhere within mainland UK (sorry - we're not currently able to deliver to Northern Ireland). For non-members a small delivery charge of £2.50 will be added to your order. Our minimum order value is £20.
Who are your suppliers?
Our team counts on decades of experience and relationships in the food business. We’re one of the few companies in this space that knows the provenance of every fresh ingredient we use. We work with independent and local suppliers who really care about their products. We know them and they know us.
Our meat and poultry comes from the Rare Breed Meat Company at Herons Farm, near the picturesque Colne and Stour Valleys on the Essex / Suffolk borders. Four generations of the Blackwell family have farmed the land. Today, Howard Blackwell and his eldest son George head up the farm and the businesses that are now established there. Their poultry is cared for in a free-range environment and fed on natural foods, free from any additives or growth promoters. Their livestock is sourced from local mixed family farms which are selected for their adherence to very high animal husbandry standards. It’s the belief in their products that sets Howard and George apart from other suppliers.
All our fish is fresh and sustainable and comes courtesy of Ben and Robin Wright of the Wright brothers of Borough Market.
Our veg is sourced locally and where we can’t find local products, we avoid air freight. Our grocer was established by a Michelin star-ex chef out of Covent Garden and now operates out of Wimbledon. Some of the vegetables we use are “ugly”, but we think that makes them kind of beautiful!
Our lettuce is grown hydroponically by Sebastien Sainsbury’s Crate to Plate 100% sustainable and organic and in terms of freshness, it’s delivered to you within 24 hours of being harvested!
Who founded My Supper Hero?
My Supper Hero was founded in 2021 by Myleene Klass and Jamie Barber. Their mission is to give people everything they need to eat brilliantly at home.
Myleene is a TV & radio presenter, designer, business woman and classically trained musician. Myleene launched a TV career hosting shows such as The Classical BRITS, Popstar To Opera Star, cd:uk and The One Show. As a DJ she has regular weekend radio shows on Classic FM and Smooth FM. Myleene has released several albums which have reached No.1 in the Classical Charts, alongside a couple of parenting books that have reached the Top 10 Sunday Times Bestseller List. Myleene has collaborated with a number of brands including Marks & Spencer, Mothercare, Littlewoods and currently Next with her own range of designs. Myleene lives in London with her blended family - partner Simon and their 5 children.
Jamie trained as a lawyer and practiced at leading media law firm Harbottle & Lewis, acting for a wide range of clients from Virgin to icons including Sir Roger Moore, Sir Michael Caine, and Sir David Frost. Jamie left Harbottles in 2000 to start Mayfair restaurant "Hush" with Sir Roger Moore's son Geoffrey. Since then, Jamie has founded and operated many award winning restaurant groups including Villandry, Kitchen Italia, Sake No Hana, Cabana and Hache Burgers. Jamie is a "dragon" on BBC/Netflix's Million Pound Menu, and is a regular industry commentator. Jamie is a judge for the Great British Entrepreneur Awards and a commentator and investor in FoodTech. Jamie is part of the global entrepreneur's network YPO, and is the European Chair of the Hospitality Network. In a "former life", Jamie was a writer and producer and was signed to Warner Chappell and George Michael's Aegean Records. He still plays Jazz, is a keen tennis player, and regularly embarrasses his children.
Who is the team behind My Supper Hero?
We’re a diverse team made up of a happy mix of ages, ethnicities, and genders. We look after our people and treat them like family. Everyone is equal and we believe in transparency across the board. We want all of our employees to share in the success of My Supper Hero as we grow.
Do you use sustainable packaging?
We hate packaging. But we accept that we need it to get amazing food to you intact and undamaged. We’re committed to using recycled and recyclable packaging and to keeping the amount of plastic we use to a minimum. We’re not just looking at the number of packaging pieces per delivery, but also how we can make the pieces we use as small as possible.
Now delivering right across London
UPDATE: DECEMBER 2021
WE ARE NOW DELIVERING NATIONWIDE. We've kept this post on the blog so you can follow our progress, but please note that you can order from us wherever you live in mainland Great Britain (sorry, delivery to offshore locations, including Northern Ireland, is not possible at this time).
We're so excited to announce that, starting today, we've massively expanded our delivery area.
You can now order from My Supper Hero if you live anywhere within the boundaries of the North Circular and South Circular roads. So from Acton in the West to Plaistow in the East, and from Tottenham in the North to Dulwich in the South, and just about anywhere in between, there's now nothing to stop you from being able to Eat Brilliantly At Home.
It's no coincidence that our new, wider delivery zone matches the recently expanded ULEZ area in London. We use a 100% emission-free fleet of vehicles to deliver to you, wherever you are in the city.
To check whether your address is in one of the 96 postcode areas we can now deliver to, just use the Postcode Checker on our website.
And if you're still outside our delivery zone, then don't despair. Be sure to follow us on Instagram, Facebook or Twitter to stay up to date with our latest news. Keep your eyes peeled for announcements about even more delivery areas coming online very soon.